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Description
| Howard Bauer, Jr. 4188 S. Amber Ct.New Palestine In 46163317-623-5026howard.bauer@insightbb.com |
Objective |
| I am a quality-focused service technician experienced with a wide variety of equipment including the most advanced consumer electronics. I am skilled and customer centric professional and I excel under pressure. I work well with all levels of management and I am team focused. I would welcome additional responsibilities and look forward to new challenges. | |
Work Experience |
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Television Technician2/2003 – Present Best Buy-Indianapolis, IN§ Servicing Plasma, DLP, LCD, Projection, and Direct-View televisions § Maintain truck inventory, strong communication and diagnostic skills |
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Television Technician2/2002 - 2/2003 HH Gregg-Indianapolis, IN§ Servicing all types of televisions and peripherals § Solid computer skills used to track customers and parts orders |
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Television & Audio Technician2/2000 - 2/2002 Sears-Indianapolis, IN§ Performed component-level repair on audio, VCR, and television equipment § Qualified for management position in Cincinnati |
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Owner/Operator6/1995 - 2/2000 Indy PC-Indianapolis, IN§ Managed, marketed, and built personal computer rental business § Installed and serviced intrusion and fire alarm systems § Set up service department TV, VCR, and vending machines |
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Service Manager6/1990 - 6/1995 Thorn Services International-Indianapolis, IN§ Developed product control systems that produced a controlled unit flow of over 850 units per month § Implemented financial controls that turned a $50,000 loss into a $6,000 profit in six months § Conducted product service seminars that improved customer service in 23 Rent-A-Center stores and reduced ”no problem found” units by 70% § Visited all stores every two months and built relationships ensuring market harmony |
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Owner/Operator2/1981 - 6/1990 Vidtronics Services-Cincinnati, OH§ Organized and conducted an ongoing direct mail campaign that obtained 32 warranty repair contracts covering 52 brands of TVs, VCRs, and audio equipment § Installed and serviced intrusion and fire alarm systems § Factory authorized to service medical equipment for American Optical |
Education |
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| 1/2004 Best Buy-Chicago, IL
§ Certification § Retail Management Training |
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| 1/1992 Philips-Cincinnati, OH
§ Certification § Compact Audio Disc Service Training Center Technician Award |
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| 1/1991 Rent-A-Center-Cincinnati, OH
§ Certification § Selection/Interviewing Skills |
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| 1/1991 Rent-A-Center-Cincinnati, OH
§ Certification § Behavioral Interviewing |
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| 1/1990 Rent-A-Center-Cleveland, OH
§ Certification § Excellence Critical Skills for Supervision |
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| 1/1990 Rent-A-Center-Cleveland, OH
§ Certification § Excellence Management Training Project Tracking |
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| 1/1990 Technical Instruction on Camcorders-Cincinnati, OH
§ Certification § Sharp Camcorder Instruction |
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| 1/1989 Theory of Operation and Troubleshooting-Cincinnati, OH
§ Certification § Troubleshooting Toshiba VHS VCRs Specialized Digital Circuitry |
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| 1/1989 Philips-Des Plaines, IL
§ Certification § Digital Electronics Service Training Center Award |
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| 1/1989 Philips-Des Plaines, IL
§ Certification § VCR Service Training Center Award |
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| 8/1976 West Clermont County Career Development-Cincinnati, OH
§ Vocational § Graduated two-year electronics program focusing on service and troubleshooting skills; Obtained electronics state certification-equivalent of Associates Degree |
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Skills |
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| Computers Consumer Electronics Customer Service Management Schematics Soldering Test Equipment Troubleshooting | |
July 28, 01:01 AM Rainer Anderson says: